Powered by a two-tier Mixture-of-Agents architecture, Agentis automates the complete service desk lifecycle across your Ivanti environment. Grounded entirely in your own data, it routes every request to the right specialist AI agent while giving organizations the flexibility to deploy on premises or in the cloud using their preferred language models.
At a glance
Up to 99% ticket assignment accuracy
Intelligent Mixture-of-Agents orchestration that automatically scales as workloads grow
Complete ticket lifecycle within Microsoft Teams
Deploy on premises or in the cloud
Module coverage
One agentic layer across the Ivanti estate.
Agentis routes every request to a specialist child agent mapped to the Ivanti module that owns it.
- IT Service Management: Handle incidents, requests, problems, and changes with intelligent triage, automated assignment, and AI-driven resolution.
- IT Asset Management: Retrieve asset information, reconcile inventories, and manage lifecycle activities using natural language.
- Ivanti Neurons for HR: Automate employee service requests while following existing HR workflows and approval processes.
- Facility Management: Log, route, and update facility requests through the same conversational AI experience.
How it works
The engine, grounded in your Ivanti data.
01
Mixture-of-Agents orchestration
Two coordinated tiers that auto-scale to three, routing each request to the specialist agent that should handle it.
02
Sovereign RAG on your Ivanti data
Answers grounded solely in your own data. No internet crawling, retrieval never leaves your environment.
03
Redis-powered self-learning cache
A cache that gets faster and sharper with every interaction, cutting cost and latency over time.
04
Governed multi-LLM AI Console
A segregated, walled-off panel on the technician console for individual technician use. Bring your own models.
05
Deploy the way your organization operates
On-premise or in your cloud, with your own models and keys and full data sovereignty, in almost every global language.
Bundled utility
The Governed AI Console
A segregated, walled-off multi-LLM workspace within the technician console for individual technician use. Separate from Agentis’ grounded service automation, it lets technicians bring their own models while keeping every interaction governed and auditable.
- Bring-your-own, multi-provider LLMs
- Walled off from the automation layer
- Individual technician use, fully audited
- Your data stays in your environment
Agentis FAQ
Questions teams ask about Agentis.
Which Ivanti modules does Agentis cover?
Agentis spans Ivanti ITSM, IT Asset Management, Ivanti Neurons for HR and Facility Management, with per-module child agents mapped to each.
How accurate is ticket auto-assignment?
Agentis reaches 99% ticket auto-assignment accuracy, grounded solely in your own Ivanti data.
Where does Agentis run, and who holds the data?
On-premise or in your cloud, with bring-your-own-LLM and full data sovereignty. Retrieval is grounded solely in your own data — no internet crawling.
How do users interact with it?
The full ticket lifecycle is handled inside Microsoft Teams chat, in almost every global language.
What is the Governed AI Console?
A segregated, walled-off multi-LLM panel on the technician console for individual technician use, kept apart from the grounded service-automation layer.
